Introduction

Thank you for shopping at SL Shet Jewellers & Diamond House. We appreciate your business and aim to ensure that your experience is enjoyable and satisfying. Please read our Refund and Returns Policy to understand how we handle returns and exchanges.

Returns

  • Time Frame: You may return the purchased items within one week from the date of purchase for an exchange only.
  • Condition: Returned items must be in their original condition, unused, and must include all original packaging and accessories.
  • Non-returnable Items: Certain types of items cannot be returned, such as custom-made or personalized items.

Exchanges

  • Exchange Process: If you need to exchange an item, please return the original item as per the returns process outlined above. You can then choose another item of equal or lesser value as a replacement.
  • Price Differences: If the replacement item is more expensive than the returned item, you will be required to pay the difference in price. Conversely, if the replacement item is less expensive, we will provide you with a credit for the difference.

Non-refundable Items

  • We do not offer refunds on any items. All sales are considered final unless a product is faulty or incorrectly supplied.

Faulty or Incorrect Items

  • If you receive a faulty or incorrect item, please contact us immediately to arrange for a replacement or exchange.

Processing Returns

  • To initiate a return or exchange, please contact our customer service team who will guide you through the process.
  • You may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

  • If you have any questions about our Refund and Returns Policy, please contact us at:
    • Phone: 08242440085
    • Address: 2, KS Rao Road, Hampankatta, Mangaluru, Karnataka 575001, India
    • Email: slshet1947@gmail.com

This policy aims to ensure transparency and satisfaction in your purchasing experience at SL Shet Jewellers & Diamond House. We value your patronage and strive to meet your expectations with every transaction.